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  • Must have at least 1-year work experience as a Trainer from any BPO company. Willing to work on-site.
  • Designs and develops training programs, materials, and learning methodology.
  • Conducts soft skills and product specifics training for new hires, refresher training, product updates, and cross-training, and upskilling whenever deemed necessary.
  • Assesses training needs and learning styles and customizes training approach based on the participants and training content.
  • Develops training materials and maintains documentation and procedures of all the courses conducted.
  • Administers assessment and provides recommendations to the Department Heads and HR based on the outcome of the training course.
  • Submits reports on the training status, performance, and progress updates
  • Conducts training surveys at the end of New Hire Training or any training courses, receives feedback, and continuously improves upon training delivery.
  • Performs one-on-one training and coaching support to agents that need significant performance improvement. Performs duties as assigned.
  • Evaluates training programs and recommend content improvement.


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