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Team Leader

Qualifications

  • Must have at least 1-year experience as a Team Leader, QA, or any supervisory position in a BPO setup.
  • Provides daily direction and communication to employees so that customer concerns are answered in a timely, efficient and knowledgeable manner.
  • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Ensures team member have appropriate training and other resources to perform their jobs.
  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

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