- Must have at least 1-year experience as a Team Leader, QA, or any supervisory position in a BPO setup.
- Provides daily direction and communication to employees so that customer concerns are answered in a timely, efficient and knowledgeable manner.
- Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
- Ensures team member have appropriate training and other resources to perform their jobs.
- Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.